Audit Management (CVS MyPBM)

• Delivered an enterprise-grade solution automating workflows for auditors and CVS analysts, reducing manual effort while improving accuracy and turnaround time.

• Designed AI-assisted workflows to retrieve client benefit plans and adjudicated claims from Salesforce and Rx Claims, enabling faster, more consistent responses to auditor sample requests; the system is designed to improve over time.

• Created end-to-end experiences that simplified complex audit data for multiple teams, including sales and account managers.

• Partnered with engineers and architects to map legacy systems and ensure solutions met security, performance, and technical constraints.

  Client Commitment Source (CVS MyPBM)

  
  

• Designed a horizontal enterprise system enabling auditors, account managers, rebate, and legal teams to locate and interpret contracts, amendments, and pricing documentation.

• Defined a roadmap for AI-driven document matching, improving discoverability of contract language and reducing time spent on manual research.

• Led cross-functional discovery workshops to understand role-based needs and design workflows that aligned teams around shared data and outcomes.

• Applied human-centred design to deliver research-backed workflows, prototypes, and usability-tested solutions, increasing adoption across teams.

ENAR (Physician-Facing Application)

• Designed a standalone application enabling clinicians nationwide to access client information, insurance details, and pharmaceutical data.

• Improved usability and task efficiency through iterative prototyping, user validation, and close engineering collaboration.